Tickets

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Where can I buy tickets?
You can buy tickets online or by phoning our ticket agent on 023 8071 1820. Please see our Tickets page for more info. (Postal cheque bookings closed on Wednesday 16th June.)

Are there booking fees?
Booking fees apply to each ticket bought online and by phone (£2.75 for day tickets, £5.25 for 3, 4, 5 day tickets). 
 
What are the postage charges for tickets?
There are also two postage options to choose from when booking by telephone or online of either Recorded £2.25 or Special Delivery £5.25.  (Please note: tickets ordered after 4pm on Thursday 8th July are held for collection at the On Site Festival Box Office.)

When should I receive my tickets?
Tickets will be sent out on the day they are ordered.  Whether you choose Recorded or Special Delivery, they will need to be signed for on delivery.  If you've bought tickets by cheque please allow 14 days for delivery.  (Please note: tickets ordered after 4pm on Thursday 8th July are held for collection at the On Site Festival Box Office.)

My tickets haven't arrived, what should I do?
If your tickets haven't arrived after 7 days please contact the Festival Office on 01725 552300 and we'll look into it as a priority (for tickets bought by cheque please allow 14 days for delivery).  If you ordered your tickets after 4pm on Thursday 8th July, these will be held for collection at the On Site Festival Box Office.

I can't use the tickets I've bought, can I get a refund?
Sorry, we don't refund or resell tickets that can't be used. As tickets for Larmer Tree have sold out in advance for the past 15 years, there's a good chance you'll be able to resell your tickets on www.scarletmist.com (free face value ticket-exchange service).

What if I’ve lost my tickets?
Sorry we cannot replace tickets if they are lost so please look after them.

Does my child need a ticket?
You’ll need a child’s ticket for those aged 5-10 and a youth ticket for those aged 11-17. Children under 5 don’t need tickets, but you'll be offered a wristband for them on arrival on which you can write your mobile phone number.

Opening Times & Line-Up Info

What are the festival opening times?
Wednesday 14th July
Campsite & Village open 3pm, Gardens open 6pm.

Thursday 15th-Sunday 18th July
Campsite, Village & Gardens open 9am.

No new arrivals can be admitted after 10.30pm on any night.

What time does the music start?
Music begins on Wednesday 14th at 6pm, Thursday 15th at 2pm, Friday 16th-Sunday 18th at 11am.

How can I find out when my favourite band are on?
Bands performance days are listed on our What’s On section. Purchase your programme with your tickets in advance (advance programme sales closed on Friday 18th June) and we'll post your programme to you at the end of June.  Alternatively you can buy programmes at the festival from the Info Tent.

When do the workshops start and do I have to book/pay?
All workshops are free and are filled on a first come first served basis. The full workshop programme begins on Friday at 10am, but there are a handful of activities available on Thursday from 2pm to get you warmed up! See the What's On section for details.

Where and when can I get a programme?
You can purchase your programme with your tickets in advance (advance programme sales closed on Friday 18th June) and we'll post your programme to you at the end of June.  Alternatively you can buy programmes at the festival from the Info Tent.

My pre-ordered programme hasn't arrived, what can I do?
Programmes pre-ordered with tickets are posted at the end of June (advance sales are now closed). If your programme hasn’t arrived by 9th July please contact the Festival Office on 01725 552300 or e-mail info@larmertreefestival.co.uk.

Travel & Arriving

Where's the nearest train station?
The nearest train station is Salisbury (BR enquiries 08457 484950 or www.nationalrail.co.uk). See our Location page for more info on travelling to the festival.

How much is a taxi from Salisbury?
Costs vary, but there is a discounted rate with a particular company.  You can find contact details for local taxi companies on our Location page.

Can I have the postcode for the festival to use Sat Nav?
The festival site shares a postcode with a neighbouring village, and Sat Nav will send you in completely the wrong direction. Keep your journey quick and simple, and help us keep our neighbours happy, by following the directed route and signs. See directions and map on our Location page.

Where can I park my car?
All parking is free at the festival and it's not more than a five/ten minute walk to the festival entrance.  There are allocated parking areas for those camping - for everyone's safety we do not allow cars to unload or stop in roadways or to be parked next to tents.  The tent carpark is in a slightly different location this year.  Cars pulling caravans/trailer tents will be parked in the caravan/campervan field.

How can I get all my camping gear from my car to the campsite?
Mr Trolley helps you out!  New this year, Mr Trolley will be providing a trolley hire service to help you carry all your stuff from your car to your camping spot and back.  There will be a hire point near the car park where you can hire a trolley, load up and ease into the festival without straining your back! Check out our Camping Info page for more details.

When can I arrive at the campsite?
You must have a valid ticket for the day you're arriving to get onto the campsite.  The campsite will be open from 3pm Wednesday, and 9am from Thursday-Sunday.  Please don't turn up the night before your ticket is valid, you won't be allowed to camp.  See our Camping Info page for more details.

What's the latest time I can arrive at the festival?
The Box Office closes at 10.30pm each evening, so no new arrivals will be admitted after this time, but once you have a wristband you can come and go at any time.

Camping & Accommodation

Is there a special area for caravans, campervans and trailer tents?
Yes, there is a separate field for all caravans, campervans and trailer tents, please see the campsite map on the Camping Info page for more details.

Do I need to book a place for my caravan/campervan?
Space for caravans is free at the festival and you don’t need to book a place. However we do need to know if someone else is delivering for you - which must be arranged in advance - call the festival office on 01725 552300 or e-mail info@larmertreefestival.co.uk.

Can we pitch a tent next to a caravan/campervan?
Yes, there is space for one or two tents for your family and friends.

Can I camp if I have a day ticket?
Yes, you can camp on the nights you have a valid ticket for in either the tent field or the caravan and campervan field.  You can afford to lie in a little, as you can camp until 11am the morning after your ticket expires.  Please don't turn up the night before your ticket is valid, as we won't be able to let you onto the site.

What's are the campsites like?
Our award winning toilets, free hot showers, ample water points, café, shop and 24-hour security will make your camping experience a happy and relaxing one.  See our Camping Info page for more details.

Can I hire a tent or caravan?
For comfy camping options including wigwam and caravan hire please see our Camping Info page for details.

Are there any B&Bs or hotels nearby?
Early booking is advised, as local accommodation is limited. Please call one of these Tourist Information Centres - Salisbury (01722 334956), Shaftesbury (01747 853514) or Blandford (01258 454770). Or use the website links below:  

www.visitwiltshire.co.uk
www.ruraldorset.com
www.shaftesburydorset.com/tourism

Welfare

What are the facilities like for people with disabilities?
Our stewards will do all they can to help you enjoy the festival.  Adapted toilets are available in both the festival site and campsite and there's a dedicated camping area close to the festival entrance.  Places in the disabled parking and camping area must be arranged in advance, to do this or for info on concessionary tickets see our Welfare page, or contact the festival office on 01725 552300 or e-mail info@larmertreefestival.co.uk. 

Can I have a campfire or BBQ?
Open fires and candles are not allowed for safety reasons.  You may use gas or charcoal burning BBQs - but not disposable BBQs - they are an extreme fire risk.  Please make sure gas canisters are not changed inside tents or caravans.

Can I bring alcohol?
Yes, you can bring alcohol to drink in the campsite, but you won't be able to take it into the festival.  There will be four well-stocked bars within the festival site. 

Can I bring a picnic and chairs on Wednesday?
Due to lack of space and health and safety regulations, no food, drink, or tables and chairs, can be brought into the festival site on Wednesday 14th July. Chairs are only allowed in special circumstances and with prior notification please call 01725 552300 or e-mail info@larmertreefestival.co.uk.

Can I bring my pet?
With the exception of assistance dogs, we can’t allow pets of any kind onto the site, and please don't even consider leaving an animal in your vehicle on the campsite.

Will there be medical support on site for emergencies?
Yes, a team of paramedics and first aiders will be on site for the duration of the festival, however they do not keep prescription medication so you should bring your supply for the festival.

Where can I smoke at the festival?
You won't be able to smoke in any of the buildings and marquees at the festival, we have to enforce this law so please respect the no smoking signs.

Can I buy my regular newspaper anywhere?
Yes, there will be a shop in the campsite where you can buy papers, milk, bread and other everyday items.

Is there a cash machine?
Yes, there will be a cash machine on-site, which will make a small charge per transaction. Please avoid bringing large amounts of cash and valuables with you. 

Do you recycle any of the rubbish?
Yes we do! See our Green Larmer Tree page for more info.

If your question is not answered here or you need more information please call the Festival Office on 01725 552300 or e-mail info@larmertreefestival.co.uk.